Tech support
Start-up guides, programming, resets and error codes for the systems we sell, written by the people who build them.
Guides by system
Everything our tech team has written, grouped by the kind of system.
Water softeners
- Clack water softener manual regeneration
- Clack water softener stepped regeneration
- Removing the cover from a Clack control valve
- Troubleshooting the Clack error 102
- Brine tank connection
- Brine tank water level
- Clack bypass valve operation
- Clack Downflow stage programming
- Clack set Regen day & time
- Clack settings: hardness, Regen day, Regen time
- Clack upflow stage programming
- Clack WS1 control valve error codes
- Fleck control valve brine line suction test
- How to depressurize a Clack-based system
- How to depressurize the Aqualux Prosoft system
- How to do a Master reset of the Fleck 5600SXT control valve
- How to do a Master reset of the Fleck 5810SXT control valve
- How to operate the bypass for Fleck control valves
- How to put a Clack-based softener or filter through an abbreviated backwash
- Locating and filling your water softener & backwashing filter tank
- Master reset of Clack WS1 control valve
- Water softener assembly & start guide for Citymaster, Citymaster PRO, Citymater PRO+, and Wellmaster systems
- What flow rate can a softener handle?
- What type of salt should I use in my water softener
Iron and sulphur
Whole house
Reverse osmosis
UV disinfection
Call tech support
1-866-966-9951Monday to Friday, 9 to 5 Eastern. Have your system’s model and, if you can, a photo of its display.
Returns and warranty
Most items can be returned within 30 days, and our softeners carry warranties well beyond the industry’s usual.