Aquatell

Shipping

For the US store, aquatell.com, in US dollars. Shopping from the other country? Switch stores at the top of the page.

Freeon most orders over $200 before tax
$17.99flat rate on orders under $200
+$10handling on orders under $50
$200flat rate on every order to Hawaii and Alaska

Where we ship from

US orders ship from partner warehouses across the United States and from our warehouse in London, Ontario. Either way, there are no duties or customs to deal with.

When it arrives

Most orders ship the next business day and arrive within five business days. Delivery times depend on the carrier, the warehouse and your address, so we can’t promise them. If something is out of stock, we’ll tell you right away with an expected date, or help you find an alternative. If your order is time-sensitive, tell us and we’ll try to arrange it.

Carriers

Most orders ship by UPS Ground or FedEx, and occasionally by the US Postal Service. Heavy and oversized orders go by a less-than-truckload (LTL) freight carrier. Close to one of our warehouses, we often use a local carrier.

Tracking

When your order ships you’ll get an email with the tracking number, and you can follow it in your account. For local deliveries by a carrier without tracking, we’ll send the carrier’s name and how to reach them.

Shipping errors and damage

Please check your order as soon as it arrives, and tell us within 24 hours of delivery about anything wrong, missing or damaged, even if you aren’t installing it right away. After that we can’t make a claim with the carrier, and may not be able to correct it.

  • Refuse the shipment if the package is clearly damaged.
  • Inspect the outer packaging and the contents for damage straight away.
  • Report it to us within 24 hours: send us a message or call 1-866-966-9951.

More than one package

We try to send your order in one shipment, but sometimes it has to travel as several packages or shipments.

Your address

Please check your delivery address carefully. We aren’t responsible for orders delayed, lost or sent elsewhere because of an inaccurate or incomplete address, or for the extra shipping that results. If we spot a problem, we’ll try to reach you to fix it.

Remote locations

Where our usual carriers don’t deliver, shipping costs more, and heavy or oversized items may cost more to ship to the remote places above. We’ll contact you with the cost before we ship, and you can always cancel for a full refund.

Business and commercial orders

For commercial pricing and freight, see commercial pricing or contact us.