Tech support
- Tech support, water softenersBrine tank connectionThe brine line connects the brine tank (aka salt tank) to the water softener control valve. It's a 5' clear or black tube that is 3/8" in diameter.
- Tech support, water softenersBrine tank water levelThis article addresses the common questions we get about the water level in the brine tank of a water softener. Some of the versions of this question include the following:
- Tech support, water softenersClack bypass valve operationWater softeners or filters that use Clack control valves or the Clack in/out head will usually be equipped with the Clack bypass valve. This bypass valve is a set of two joined valves - one on the inlet side and one on the outlet side.
- Tech support, water softenersClack Downflow stage programmingHere's how to program or check the stage programming on a Clack WS1 Downflow control valve. This is the control valve used for the Aquatell Wellmster, Tannin Systems, and other Aquatell water treatment systems that have a regenerant feed.
- Tech support, water softenersClack set Regen day & timeThe Clack control valve allows you to change the number of days between regenerations and the time of day that the regeneration occurs. For systems where the stage programming has been set to automatically regenerate based on the amount of water that has been consumed (i.e.
- Tech support, water softenersClack settings: hardness, Regen day, Regen timeThe following parameters can be changed on the Clack 4-button controller:
- Tech support, water softenersClack upflow stage programmingHere's how to program or check the stage programming on a Clack WS1 Upflow control valve. This is the control valve used for the Aquatell Citymaster, Citymaster PRO, and Citymaster PRO+ systems.
- Tech support, water softenersClack WS1 control valve error codesFor many of these error situations, you will need to cycle the power on the control valve after you have taken the corrective action. To do this, follow these instructions:
- Tech support, water softenersFleck control valve brine line suction testFor Aquatell water softeners that use a Fleck control valve here's how to test that your softener is able to generate suction through the brine line:
- Tech support, water softenersHow to depressurize a Clack-based systemBefore you work on a water softener or backwashing filter, it needs to be depressurized. This article described how to depressurize a system that uses a Clack control valve.
- Tech support, water softenersHow to depressurize the Aqualux Prosoft systemTo work on the softener, you first need to depressurize it. This is accomplished by first putting the control valve in the bypass position, and then forcing the system into a regeneration cycle to open the drain port.
- Tech support, water softenersHow to do a Master reset of the Fleck 5600SXT control valveHere's how to perform a master reset of the Fleck 5600SXT control valve:
- Tech support, water softenersHow to do a Master reset of the Fleck 5810SXT control valveHere's how to perform a master reset of the Fleck 5810SXT control valve:
- Tech support, water softenersHow to operate the bypass for Fleck control valvesThe bypass valve is a device that is used with most Fleck water softener and backwashing filter valves. This article applies to the bypass valve commonly used on the following control valve models:
- Tech support, water softenersHow to put a Clack-based softener or filter through an abbreviated backwashIt can be a useful diagnostic tool to force a water softener or other water treatment system through an abbreviated regeneration or backwash where it is walked from stage to stage. This article shows how to do this for a system that uses a Clack control valve.
- Tech support, water softenersLocating and filling your water softener & backwashing filter tankFor water softeners and filters that are larger than 1.0 cubic feet in size, Aquatell will usually ship the tank empty and the media (resin, carbon, etc) in boxes. Follow these simple instructions to add the media to the tank.
- Tech support, water softenersMaster reset of Clack WS1 control valveThere may come a time when you want to clear all of the settings on your Clack control valve and reset the valve to its factory defaults. The instructions below will explain how to do this.
- Tech support, water softenersWater softener assembly & start guide for Citymaster, Citymaster PRO, Citymater PRO+, and Wellmaster systemsTo open the boxes, we recommend using a box cutter with a blade no longer than 1/4"
- Tech support, water softenersWhat flow rate can a softener handle?It's a question that we get all the time here at Aquatell - what is the flow rate that a softener can handle? Customers don't know it when they ask it but this is actually two questions in one.
- Tech support, water softenersWhat type of salt should I use in my water softenerThere are lots of different types of water softener salt available on the market and we get lots of questions about which brand or type should be used in our softeners. It's important to note that we get this question from two groups of customers.
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